Terms of service

Last updated: 19 October 2026

1. Overview

Welcome to YPPO.

These Terms of Service govern your use of the YPPO online store and the purchase of products offered through our website.

Throughout these Terms, “YPPO”, “we”, “us” and “our” refer to the business operating the YPPO online store. “You” and “your” refer to anyone visiting our website or purchasing our products.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced in them, subject to applicable law.

Please read these Terms carefully before placing an order. If you do not agree with them, you should not use our online store.

2. Our Products

YPPO creates and sells alternative clothing inspired by individual expression, art and diverse cultural influences.

We make reasonable efforts to display product descriptions, colours, images, sizes and other details as accurately as possible. However, colours may appear differently depending on your screen, and minor variations in appearance may occur.

Please review the product description and size information before placing an order. If you have questions about a product, contact us at info@yppo.ch before purchasing.

We reserve the right to update product descriptions, discontinue products or make changes to our collection. Changes will not affect orders already accepted unless otherwise agreed or required by law.

3. Prices and Payments

All prices are displayed in the currency indicated on the website at the time of purchase.

Unless expressly stated otherwise, the displayed product price does not necessarily include any import duties, customs charges or taxes that may be payable in the destination country. Any applicable shipping charges and other costs payable at checkout will be presented before you complete your purchase.

YPPO aims to make pricing transparent. If shipping is advertised as free or included in the product price, this will be indicated on the relevant website pages or during checkout.

Payment must be completed using an available payment method offered at checkout. Orders may not be processed until payment has been authorised or received.

If a clear pricing error occurs, we will contact you to explain the issue and, where appropriate, offer you the option to confirm the correct price or cancel the order with a refund.

4. Orders and Contract Formation

Placing an item in your shopping cart does not reserve the product or guarantee its availability.

Before submitting an order, please review your selected products, sizes, quantities, delivery address and payment details. You are responsible for ensuring that the information you provide is accurate.

After submitting your order, you will receive an electronic order confirmation. This confirmation acknowledges receipt of your order; it does not necessarily mean that the order has been accepted if further confirmation is expressly required by the checkout process.

A sales contract is formed when the order is accepted in accordance with the checkout process and applicable law.

If we cannot fulfil an order, we will inform you and refund any payment received for the unfulfilled order.

5. Production and Fulfilment

YPPO may work with third-party production and fulfilment partners to manufacture, prepare and ship products.

Products may therefore be produced or dispatched by a fulfilment partner rather than directly by YPPO. This does not change the fact that YPPO is your seller when you purchase through our online store.

Production and processing times may vary depending on the product, availability and destination. Applicable estimates will be communicated through our product pages, Shipping Policy or order communications.

We will make reasonable efforts to keep customers informed of significant delays.

6. Shipping and Delivery

We ship to the destinations available at checkout. Available destinations, shipping arrangements, processing estimates and delivery estimates are explained in our Shipping Policy.

Delivery estimates are provided in good faith and are not guaranteed unless expressly stated. Actual delivery times may be affected by carriers, customs procedures, public holidays, weather or other circumstances beyond our reasonable control.

Please ensure that your delivery address is complete and correct. If an incorrect address is provided, contact us as soon as possible at info@yppo.ch.

Responsibility for delivery, loss, damage and delays will be determined in accordance with applicable law. Nothing in these Terms excludes rights or remedies that cannot legally be excluded.

7. Returns, Refunds and Faulty Products

Our Return and Refund Policy explains how to request a return or refund and how such requests are handled.

Return eligibility depends on the circumstances, the relevant policy and applicable consumer law. Any exclusions or conditions will be applied only to the extent legally permitted.

If a product arrives damaged, is defective or does not conform to the contract, contact us at info@yppo.ch with your order number and a description of the issue. Photographs may help us assess the matter.

We will review the issue and explain the available next steps. Your statutory rights concerning defective or non-conforming goods remain unaffected.

8. Intellectual Property

Unless otherwise indicated, the YPPO name, logo, original artwork, product designs, photographs, text and other original content displayed on our website are owned by YPPO or used with permission.

You may view and use website content for personal, non-commercial purposes. You may not reproduce, distribute, modify, commercially exploit or use our content in a way that infringes intellectual property rights without prior written permission or another valid legal basis.

Nothing in these Terms transfers ownership of YPPO intellectual property to you.

9. Acceptable Use of the Website

You agree not to misuse our website, interfere with its operation, attempt unauthorised access to systems or accounts, submit fraudulent orders, or use the website for unlawful purposes.

We may take reasonable measures to protect the website, customers and our business from fraud, abuse or security threats, subject to applicable law.

10. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment providers, production partners and shipping carriers. Third-party websites or services may also be linked from our store.

Those services may be governed by their own terms and privacy policies. YPPO is not responsible for the independent content or operation of third-party websites, except to the extent responsibility cannot legally be excluded.

The use of third-party production or fulfilment services does not remove YPPO's obligations to its customers.

11. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable data protection law.

Please consult our Privacy Policy for information about how personal data are collected, used, stored and shared in connection with orders and website use.

12. Errors, Availability and Changes

We aim to keep our website, product information and services accurate and available. However, errors, interruptions or temporary unavailability may occasionally occur.

We may update website content, product offerings or these Terms from time to time. Changes will be published on this page with an updated revision date.

The version applicable to an order will be determined in accordance with the circumstances and applicable law. Changes to these Terms will not retroactively remove rights already acquired by customers.

13. Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Subject to this requirement, YPPO is not responsible for losses caused solely by circumstances beyond its reasonable control, to the extent permitted by law.

Nothing in this section limits mandatory consumer rights, statutory remedies for defective products or any other rights that cannot legally be waived.

14. Applicable Law and Disputes

These Terms are governed by the laws applicable to the transaction, subject to mandatory consumer protection rules.

Where Swiss law applies, Swiss law governs these Terms. If you are a consumer residing in another country, mandatory protections available to you under the law applicable to your transaction remain unaffected.

Nothing in these Terms deprives a consumer of a mandatory right to bring proceedings before a competent court.

If you have a question or concern, we encourage you to contact us first so that we can try to resolve the matter directly.