Shipping policy

Last updated: 19 October 2026

1. Shipping Destinations

YPPO is based in Switzerland and initially intends to offer delivery to Switzerland and selected European countries.

Available destinations depend on product availability and fulfilment arrangements. Only destinations offered at checkout are currently available for purchase.

We may expand our shipping destinations in the future. If your country is not available at checkout, we may not yet be able to deliver to your address.

2. Shipping Costs

YPPO aims to keep pricing transparent and make shipping as straightforward as possible.

Where practical, we incorporate shipping costs into the displayed product price so that customers do not have to pay an additional shipping charge at checkout.

Where shipping is not included in the product price, the applicable shipping charge will be clearly displayed before you complete your order.

Shipping charges may vary according to the destination, the products ordered, the shipping service and fulfilment requirements.

The final price and any applicable shipping charges will be shown before you confirm your purchase.

3. Order Processing and Production

YPPO works with third-party production and fulfilment partners, including Tapstitch, to prepare and dispatch certain products.

Some items may be produced after an order is placed rather than being shipped from existing stock.

Production and processing times vary depending on the product and fulfilment arrangements. Where available, relevant estimates will be communicated on the product page or through our order communications.

Production time is separate from shipping time. Shipping transit time generally begins when an order has been prepared and handed over to the shipping carrier.

4. Delivery Estimates

Delivery times depend on the destination, the shipping method, the fulfilment location and the time required to prepare your order.

Where available, delivery estimates will be provided on the product page, at checkout or in order communications. Estimates will be based on the applicable shipping service and will not be presented as guaranteed delivery dates unless expressly stated.

Delivery may take longer due to customs procedures, carrier disruptions, public holidays, adverse weather, peak-season demand or other unforeseen circumstances.

We will make reasonable efforts to assist customers when significant delays occur. Nothing in this policy limits any delivery rights or remedies available under applicable law.

5. Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Tracking information may take time to become active and may not show updates at every stage of transit.

If you have not received tracking information within the timeframe communicated for your order, contact us at info@yppo.ch and include your order number.

6. Customs Duties, Import Taxes and Other Charges

International orders may be subject to customs procedures, import duties, taxes or other charges, depending on the destination and shipping arrangement.

Whether such charges are included in the purchase price or shipping service depends on the applicable fulfilment and shipping method.

Where additional charges may be payable by the customer, YPPO will provide relevant information available to us before purchase, as required by applicable law.

Customers are encouraged to check applicable import requirements before ordering.

7. Incorrect or Incomplete Delivery Information

Please ensure that your shipping address, postal code and any required contact details are accurate when placing your order.

If you notice an error, contact us as soon as possible at info@yppo.ch. We will try to assist, but changes may not be possible once production or dispatch has begun.

Incorrect or incomplete information may cause delays or prevent delivery.

If a parcel is returned because of an incorrect address or another delivery issue, we will review the circumstances with you and explain the available options. Any additional costs will be handled in accordance with applicable law.

8. Delayed, Lost or Damaged Orders

If your order appears to be delayed, lost or damaged, contact us at info@yppo.ch with your order number and any available tracking information.

For damaged products, photographs of the product and packaging may help us investigate the issue with the relevant fulfilment partner or carrier.

We will review the circumstances and work towards an appropriate resolution.

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded, including rights relating to defective goods, damage during delivery or non-delivery.