Privacy Policy

Last updated: October 18, 2026

YPPO operates this online store and website, including the information, content, features, tools, products and services provided through it (the “Services”). Our store is hosted by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, create an account, place an order or otherwise communicate with us.

Please read this policy carefully to understand our privacy practices. We may update it from time to time to reflect changes to our practices or applicable legal requirements.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect or process the following categories of information:

• Contact information: Your name, email address, billing address, shipping address and telephone number.

• Payment and transaction information: Payment method, transaction details, payment confirmation, purchase history and information required to process payments. Payment card details may be handled directly by the relevant payment provider.

• Account information: Your account credentials, preferences and settings, where you create an account.

• Order information: Products you view, add to your cart, purchase, return, exchange or cancel.

• Communications: Information you provide when contacting us for customer support or making an enquiry.

• Device and technical information: Your IP address, browser type, device information, network connection and other technical identifiers.

• Usage information: Information about how you interact with our website, including navigation and interactions with our Services.

The information collected depends on the features you use, the services involved and applicable law.

2. Sources of Personal Information

We may obtain personal information from the following sources:

• Directly from you: When you place an order, create an account, contact us or otherwise provide information.

• Automatically through our website: Through cookies and similar technologies, device information and website interactions.

• From service providers: Such as Shopify, payment providers, fulfilment providers and shipping companies that support our store.

• From other third parties: Where information is provided to us for legitimate purposes connected with our Services.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing and Managing Our Services

To process orders and payments, manage customer accounts, arrange delivery, handle returns and exchanges, provide customer support and maintain our store.

Improving Our Store and Shopping Experience

To understand how visitors interact with our website, improve functionality, remember preferences and support relevant product recommendations and other shopping features.

Marketing and Advertising

Where applicable, to communicate information about products, promotions and updates, and to support advertising or personalised shopping features through Shopify or other providers.

Where consent is required by law, we will seek it before carrying out the relevant activity. You can manage applicable privacy choices as described in this policy.

Security and Fraud Prevention

To protect our store, verify transactions, detect suspicious activity, prevent fraud and safeguard our customers and Services.

Legal and Regulatory Obligations

To comply with applicable laws, tax and accounting requirements, lawful requests from authorities, and to establish or defend legal claims.

4. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal information on the following legal bases, as appropriate:

• Contract performance: To process your order, take payment, arrange delivery and provide customer support.

• Legal obligations: To comply with applicable legal, tax, accounting and regulatory requirements.

• Legitimate interests: To maintain and secure our store, prevent fraud, manage our business and improve our Services, where these interests do not override your rights and freedoms.

• Consent: Where required, including for certain non-essential cookies, tracking technologies or marketing activities.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Swiss data protection law does not use the same formal legal-basis framework as the GDPR. We process personal information in accordance with the data protection requirements applicable to our activities.

5. How We Disclose Personal Information

We may disclose personal information where necessary for the purposes described in this policy, including to the following categories of recipients:

Shopify

Our store is hosted by Shopify. Shopify processes personal information to operate and support our store, provide checkout and account features, maintain security and deliver its services.

Payment Providers

Payments are processed by the payment providers available at checkout. Depending on the payment method you choose, information may be shared with Shopify Payments, PayPal or other providers used by our store.

These providers process the information necessary to authorise payments, complete transactions, prevent fraud and meet their legal obligations. Their own privacy policies apply to their processing activities.

Fulfilment and Shipping Providers

When fulfilment or shipping services are used to process an order, we may share the information necessary to prepare and deliver the order. This may include your name, shipping address, contact details, order number and purchased items.

We may use third-party fulfilment services to support our operations. The specific providers involved may change as our business develops.

Business and Technology Providers

We may share personal information with service providers that support our website, customer service, data storage, security, analytics or other business operations.

Marketing and Enhanced Shopify Services

Shopify Network Intelligence is enabled in our store. Shopify may use information about interactions with our store, other merchants and Shopify to support enhanced services, including personalised shopping experiences, store improvements and relevant advertising.

Information may be shared with Shopify and other third parties, including providers located in countries other than your own, for these purposes.

Where required, we will obtain consent and provide appropriate privacy choices. You can learn more about Shopify's processing and available privacy rights through the Shopify Privacy Portal.

Other Disclosures

We may disclose information when you direct us to do so, when you consent, when required by law, or in connection with a business transaction or the protection of our legal rights.

We do not include a separate disclosure to corporate affiliates in this policy because our current store setup does not require one.

6. Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our store.

Information you provide may be transmitted to Shopify and third parties that may be located outside your country of residence to operate and improve the Services.

Shopify may also process information about interactions with our store, other merchants and Shopify to provide enhanced services. For certain processing activities associated with these services, Shopify is responsible for responding to requests concerning the use of personal information under its control.

For further information, please read the Shopify Consumer Privacy Policy.

You may also visit the Shopify Privacy Portal to learn about and exercise applicable privacy rights concerning Shopify's processing of your information.

7. Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to operate the store, support checkout, remember preferences, maintain security, understand website activity and provide relevant shopping or advertising features.

The use of these technologies and the choices available to you depend on your location, the features enabled in our store and applicable law.

Where consent is required for non-essential cookies or tracking technologies, we will provide the appropriate consent mechanism. You can manage available privacy choices through our store's privacy settings and the tools made available to you.

8. Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

We are not responsible for the privacy or security practices of websites that we do not operate. We encourage you to review the relevant privacy policies before providing personal information to third parties.

9. Children's Privacy

Our Services are not intended for children who are not legally permitted to use them under applicable law. We do not knowingly collect personal information from children in circumstances where doing so is prohibited.

If you believe that a child has provided personal information to us inappropriately, please contact us at info@yppo.ch so that we can review the situation and take appropriate action.

10. Security and Retention of Personal Information

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no security measure is perfect, and we cannot guarantee absolute security. Information transmitted over the internet may not be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, complying with legal and accounting obligations, resolving disputes and protecting our legal rights.

Retention periods depend on the type of information, the purpose of processing and applicable legal requirements. Where information is no longer needed, we will delete or anonymise it where appropriate, unless further retention is required or permitted by law.

11. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information, subject to applicable legal exceptions.

• Request a copy of certain personal information or its transfer to another provider, where applicable.

• Object to or request restrictions on certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of certain forms of targeted advertising or data sharing where required by law.

These rights are subject to applicable legal conditions and exceptions.

You can exercise applicable rights by contacting us at info@yppo.ch. You may also use the Shopify Privacy Portal for privacy requests relating to Shopify's processing.

Where required by law, we will verify your identity before processing a request and respond within the applicable timeframe.

If you receive marketing communications from us, you can unsubscribe using the instructions provided in those communications. You may still receive necessary non-marketing messages relating to orders, accounts or customer service.

12. Complaints

If you have concerns about how your personal information is handled, please contact us at info@yppo.ch so that we can review your concern.

Depending on your location, you may also have the right to lodge a complaint with the relevant data protection authority.

13. International Data Transfers

Personal information may be processed or stored outside your country of residence, including by Shopify and other service providers involved in operating our store.

Where applicable law requires safeguards for international transfers, the relevant parties must use appropriate safeguards or another legally permitted transfer mechanism.

The countries involved and the safeguards available depend on the providers and services used to process your information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, data-processing practices or legal requirements.

The latest version will be published on our website, together with the updated revision date where appropriate.

15. Contact

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us at:

Email: info@yppo.ch

Please use this email address for privacy enquiries and requests relating to your personal information.